Strategy Bites

The “Quick-Question Triage” Rule

Your team frequently comes to you for help with prioritizing or managing their workload, forcing you to shift focus and deal with small decisions they should handle themselves. Each interruption chips away at your productivity and mental energy. This tactic helps by establishing a "triage rule" for when they should bring an issue to you. By training your team to triage problems, they'll learn to solve some on their own—only coming to you when absolutely necessary. This way, you can reduce interruptions and focus more deeply on your own work without feeling like you're abandoning them.
Level of difficulty

Easy

Est. time required

1-2 meetings to introduce

Series

Leading Others

Audience

Managers