Empowering Leaders to Become Change Agents

Nov 7
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In every organization, divisional leaders play pivotal roles in steering their teams and protecting organizational interests. However, when leaders become overly cautious, this protective mindset can lead them into a defensive, almost gatekeeping stance, which might block progress and foster tension. Our latest strategy aims to turn risk-averse leaders into proactive problem-solvers and collaborative change agents.

Often, leaders take on a defensive role to avoid mistakes, protect the organization's reputation, or avoid risks. While the intent behind this approach is often noble, the result can be a more closed-off and confrontational environment. This behavior inadvertently creates barriers, reduces cross-divisional cooperation, and stalls innovation. To break down these walls, the focus must shift from merely “protecting” the organization to actively driving change within it. This is where reframing leadership roles becomes crucial.


Step 1: Shifting from Gatekeepers to Problem Solvers


Encouraging leaders to adopt a problem-solving mindset requires careful guidance and communication. When you sit down with divisional leaders, it helps to highlight that their protective role doesn’t need to disappear; rather, it can expand. For instance, instead of saying “no” to new ideas, they can shape those ideas into better, more viable solutions. Reframing their role this way encourages a mindset of collaboration, positioning leaders as enablers of innovation rather than roadblocks. This shift makes them more approachable, aligns them with broader organizational goals, and ultimately fosters a culture of trust.


Step 2: Encouraging Reflection Through Coaching


A change in mindset isn’t immediate. Asking reflective questions helps leaders become more self-aware and recognize their own potential to affect positive change. For example, by asking, “What challenges do you face in collaborating with other teams, and what might help overcome those?” you open the door to joint problem-solving. Reflective questioning also helps leaders feel heard and understood, making them more likely to engage in dialogue rather than resist it. This method reduces tension and creates psychological safety, an essential element for an inclusive and cooperative workplace.


Step 3: Introducing Collaborative Leadership Development


Once divisional leaders start to see themselves as collaborators, providing leadership development opportunities can cement this new approach. Collaborative workshops that build skills in emotional intelligence, active listening, and negotiation are invaluable. Presenting these as growth opportunities, rather than critiques of their current methods, helps leaders see the value in collaboration. This also allows them to experiment with new leadership styles in a supportive environment, giving them tools to handle challenging conversations and navigate partnerships more effectively.


Step 4: Co-creating an Action Plan for Cross-divisional Collaboration


An actionable, co-created plan bridges the gap between intention and practice. In collaboration with leaders, outline specific goals and projects that require cross-divisional teamwork. This collaborative action plan creates accountability and ensures that each leader feels a sense of ownership over the proposed changes. By working together on this plan, you help them lay out measurable tasks that will foster unity across the organization. An action plan also provides a benchmark to refer to when assessing progress, making it easier to track and celebrate successful outcomes.


Step 5: Conducting Post-project Debriefs


After implementing the first few collaborative efforts, hold debrief meetings to discuss successes and identify areas for improvement. Questions like, “What went well? What could we do differently next time?” create a culture of continuous learning and improvement. This step reinforces accountability and helps solidify collaboration as a sustained practice rather than a one-off project. It’s through these debriefs that leaders can recognize and celebrate their growth, paving the way for even more positive interactions.


Step 6: Celebrating Wins and Recognizing Collaboration


Recognition is a powerful motivator. By publicly acknowledging and celebrating collaborative efforts, you reinforce positive behaviors and highlight the tangible benefits of cross-divisional teamwork. A simple mention in a team meeting or a note in an organizational update about a successful collaboration can set the tone for a culture of teamwork and trust. When leaders see that their collaborative work is celebrated, they’re more likely to continue down this path, and it sets a positive example for others in the organization to follow.

Transforming risk-averse leaders into collaborative change agents doesn’t happen overnight, but with intentional steps and a supportive environment, they can become proactive contributors to the organization’s growth. Empowered, collaborative leaders are better equipped to drive innovation and foster a more inclusive culture across divisions. Ready to transform your team’s approach to leadership and unlock new potential for organizational success?

Keep exploring our website for additional strategies on turning leaders into effective change agents!


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Post by: Symphonic Strategies

“It seems to me that I’ve often been in places where if you wanted to make life better for yourself, you had to work to make life better for everybody.”
--Dr. June Jackson Christmas
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Not everyone knows Dr. June Jackson Christmas’s name, but fellow leaders in her field are fully aware of how her contributions made other peoples’ lives better. Dr. Christmas, who passed away on New Year’s Eve at age 99, was a pioneering Black woman psychiatrist and one of the first scholars and practitioners to address the impact of social and economic factors on mental health


She made history early in life as one of the first three students who identified as Black to graduate from Vassar College, where she was in the class of 1945-4. (The few Black students who attended Vassar years earlier had kept their racial identities hidden and “passed” as white while on campus.) After college, like her fellow trailblazing Black classmate Beatrix McCleary Hamburg, Dr. Christmas chose to go to medical school to study psychiatry. Dr. Hamburg became the first Black woman graduate of the Yale School of Medicine and an expert in child psychiatry. Dr. Christmas, who was one of just seven women in her class at Boston University’s School of Medicine, said she originally hoped studying psychiatry might help her teach people not to be racist. It did help her address race and class as she fought to make sure vulnerable populations had better access to care.


Dr. Christmas was a clinical professor of psychiatry at Columbia University’s College of Physicians and Surgeons, a professor of behavioral science at the City University of New York School of Medicine, a resident professor of mental health policy at the Heller Graduate School of Social Welfare of Brandeis University, the first Black woman president of the American Public Health Association, and an appointed leader who shaped New York City’s mental health care policy. As the New York Times said, Dr. Christmas “broke barriers as a Black woman by heading New York City’s Department of Mental Health and Retardation Services under three mayors . . . As a city commissioner, as chief of rehabilitation services at Harlem Hospital Center, and in her role overseeing the transition of the U.S. Department of Health, Education and Welfare to a Democratic administration for President-elect Jimmy Carter, Dr. Christmas ardently advanced her professional agenda.” 


The Times continued: “Her priorities included improving mental health services for older people, helping people cope with alcoholism, and assisting children ensnared in the bureaucracies of foster care and the legal system. She also sought to ease the transition of patients from being warehoused in state mental hospitals to living independently . . . In 1964 she founded Harlem Rehabilitation Center, a Harlem Hospital program, which gained a national reputation for providing vocational training and psychiatric help to psychiatric hospital patients who had returned to their communities after being discharged.” This became a model for patient care. 


All of this gives a sense of not just what made Dr. Christmas a trailblazing leader, but how she displayed the characteristics of a symphonic leader. Throughout her life she was used to seeing the impossible: possessing a mindset that is free from the constraints imposed by the current reality, even a 13-year-old growing up in Boston who organized a spontaneous sit-in to try to integrate a roller-skating rink in neighboring Cambridge. She brought that mindset to each new role where she seized the opportunity to make advances in patient care. When asked in an interview how she motivated people, Dr. Christmas answered: “Let people know that you are on their side. That you are behind them and you are supportive. I do care that a patient or staff person is able to stand up for himself or herself. When we motivate others we just don’t look at a person. We look at a person and at their environment.” This perspective shows several of the principles of symphonic leadership, and is an example of playing from the soul: the ability to shape situations in ways that align collective action with the protection and advancement of self-interest.


Eric Wilson, the co-chair of Vassar’s African American Alumnae/i organization, gave one more clue about Dr. Christmas’s leadership style with this description: “Dr. Christmas was as regular as they came. Humble, personable, so totally lacking in pretension as to be considered old-school cool, and beyond brilliant.” This hints at a third characteristic of symphonic leaders, moving the crowd: a depth of social grace where social interactions leave people wanting more.

At Symphonic Strategies, we’re always on the lookout for new examples of symphonic leaders to study and share with others. Women’s History Month is a wonderful opportunity to highlight and celebrate great women leaders, but be sure you’re aware of the great leaders around you every day.

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Post by: Symphonic Strategies
Nov 7

Empowering Leaders to Become Change Agents